Subscribers don't enroll separately. The recovery operator is identified after onboarding and the curriculum begins once Analyst certification is complete. External enrollees follow the standard path described below.
Recovery Specialist
Verified proficiency in revenue recovery operations. Revenue Risk Monitoring <20 min. Recoverable Revenue Monitoring <36h.
The path
You're level two.
Prerequisite: Active Revalytics Analyst credential. Required for enrollment.
Recovery Specialist is the credential for the frontline operators who execute revenue recovery in real time. Required for every Revalytics subscriber alongside the Analyst champion. Some shops have one person hold both credentials. Larger shops separate the roles.
01
Primary path
The designated recovery operator at every Revalytics subscriber. Enrolled automatically during onboarding. At smaller shops, often the same person who holds Analyst. At larger shops, a separate role.
02
CSRs
The front line. Inbound calls, callback queues, estimate follow-ups. The work where the 5-minute and 12-hour clocks actually run.
03
Dispatch
Job flow, urgency tier triage, scheduling decisions. The people deciding which signal gets acted on first when the queue is full.
04
External
External advisors who coach trades businesses on recovery operations. Speak the language. Read the same scoreboard their clients read.
Customers don't enroll separately. The recovery operator is identified during onboarding and the curriculum starts as part of initial training. External enrollees follow the standard path described below.
Every skill maps directly to a revenue recovery action. Not theory. The cert is built around what operators actually do in the platform day-to-day, across both Revenue Risk and Recoverable Revenue monitoring.
Revenue at risk
Missed calls, capacity declines, callbacks promised but not made. Alert fires within 5 minutes, recovery window closes at 30. Past that, the lead is tracked but no further outreach.
Recoverable revenue
Estimates aging out of the close window. Alert at 12h. Close-rate cliff at 24h (38% drops to 6%). After 36h, the estimate is cold and Revalytics stops outreach.
01
Follow-up
The structured follow-up sequences that turn open estimates into booked jobs. When to call, what to say, how to document outcomes inside Revalytics. Tied to the 12h / 24h / 36h timing model.
02
Urgency
Master the urgency tier system that prioritizes which leads and estimates to pursue first. Read recovery probability shifts. Know what each clock tick means for action.
03
Scoring
Understand how Revalytics scores each opportunity for recovery likelihood. Read probability signals. Allocate effort toward the highest-return actions first.
04
Missed calls
Build the habits and workflows that eliminate missed call revenue loss. Identify uncontacted leads. Prioritize callbacks. Close the loop before opportunities go cold. Tied to the 5 / 30 timing model.
05
Reporting
Record, attribute, and report on recovered revenue inside Revalytics. Understand what counts as recovered, how it surfaces in reporting, and how to communicate results to ownership in a language that gets you the next budget call.
Every skill maps to a real action a recovery operator has to take. No theoretical urgency frameworks. No exam-prep busywork. The cert tests applied judgment under both timing models simultaneously.
Customers earn it through onboarding alongside the Analyst champion. External enrollees earn it through the self-paced course and exam. Both require an active Analyst credential first.
Path A · Primary
Customer operator
Hold an active Analyst credential
Either you hold it personally, or your shop's designated Analyst champion does. Either way, that prerequisite is in place.
Recovery operator identified during onboarding
The Revalytics onboarding team helps you identify who runs recovery. Could be the same person as the Analyst. Could be your head CSR or ops manager.
Complete the Recovery Specialist curriculum
Self-paced. Five skill modules. Real CSR and dispatcher scenarios drawn from live trades-business data.
Pass the exam & receive credential
Tests applied recovery judgment across both timing models. Pass and receive your verified Level 2 credential. Free, included with the platform.
Path B · External
Consultants & advisors
Hold an active Analyst credential
The Recovery Specialist builds directly on Analyst-level knowledge. Required prerequisite for all enrollees.
Enroll directly
Open enrollment for consultants, agency staff, and operators outside the customer base.
Complete the self-paced course
Same five-skill curriculum the customer recovery operators complete. Same scenarios. Same depth.
Pass the exam & receive credential
Same exam as Path A. Same credential issued. Same recognition across the network.
Annual recertification
Every Recovery Specialist credential is renewed annually. As Revalytics ships new functionality, certified Recovery Specialists complete a short update module to maintain active credential status.
For customer recovery operators, the annual update is included with the platform at no extra cost. The credential stays current as long as the relationship does.
A shareable, publicly-verifiable Level 2 credential recognized across the Revalytics partner and operator network as the frontline recovery standard.
Recovery Specialist · Operations tier
Verifiable proficiency in revenue recovery operations across both Revenue Risk Monitoring and Recoverable Revenue Monitoring. Recognized across the Revalytics partner and operator network.
Sample credential. Your verified version arrives after you complete the curriculum and pass the exam.
01 · Digital badge
LinkedIn-ready.
A digital badge you can add to your LinkedIn profile, email signature, or any professional profile. Public verification link included.
02 · PDF certificate
Print-ready.
A PDF certificate you can print, frame, or send. Same credential ID and verification link as the digital badge.
03 · Verification link
Publicly verifiable.
Anyone can verify your credential is current and valid. No employer follow-up calls. The link confirms it.
04 · Network recognition
Across the network.
Recognized across the Revalytics partner and operator network as the Level 2 frontline recovery standard.